Refunds & Return Policy
LAVVIM's Commitment to Your Satisfaction
At LAVVIM, we are committed to providing you with products that help improve your skincare routine and support healthier, clearer-looking skin. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 14 days before considering a return.
If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at contact@lavvim.com.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase.
If you cancel your order within 24 hours, your refund will be processed within 7 business days.
60-Day Money Back Guarantee
We are confident that our products work, and we encourage you to try them for at least 14 days to experience the full benefits of LAVVIM.
If you are still not satisfied, you may return your items after 14 days, within our 60-day money back guarantee period.
Please note:
-
Shipping fees (if applicable) are non-refundable
To initiate a return, please contact us via the Contact Us page or email us at contact@lavvim.com.
To speed up the process, please include:
-Your Order Number
-The Name and Email used to place the order
Damaged Items
We carefully package all products to prevent damage during shipping.
An item is considered damaged if:
-it has a defect
-it is physically broken
Damaged packaging (e.g. dented box) with a product in good condition is not considered damage.
If your item arrives damaged, please contact us within 72 hours at:
contact@lavvim.com
Include a clear photo of the issue. If approved, we will send a replacement at no cost.
We do not refund or replace items damaged due to:
-normal use
-wear and tear
-misuse
Shipping and Delivery
While we aim to deliver your order on time, LAVVIM is not responsible for delays caused by:
-couriers
-customs
-external factors
For delivery issues, please contact the courier directly.
We are not responsible for:
-lost packages
-stolen packages
-delayed shipments
Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address.
If the address is incorrect and you do not notify us within 24 hours, you will not be eligible for a resend or refund.
Policy Updates
LAVVIM reserves the right to update or modify this policy at any time.
By purchasing from our store, you agree to this Refund Policy.
We encourage customers to review this page regularly. For any questions, please contact us at:
contact@lavvim.com